Nationwide Manager, Loss Control in Austin, Texas

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Nationwide Insurance is the 8th largest commercial carrier. Our Loss Control Services organization has over 170 Loss Control associates and technical staff. Our commercial portfolio of accounts consists of traditional, middle market and national accounts. Business segments include: contractors, manufacturing, real estate management, service industries, retailers, etc. We are seeking a Loss Control Manager who will lead a team of loss control professionals supporting our Southwestern Regional Operations. The qualified candidate will reside in Texas preferably the Dallas/Fort Worth area.

Strong leadership skills are required to develop and enhance loss control policies, practices and new products to support business partners. Strong relationship, marketing and consulting skills required to interact with underwriting, agents, members, managers, third parties and team members. Strong written and verbal communication skills, ability to operate a personal computer and other business equipment, prioritize work, and meet deadlines. Refer to Loss Control job documentation for additional requirements.

JOB SUMMARY: Manages a loss control team that assesses risks and provides consultative services to members. Sets operational expectations and drives results through leadership, development and engagement. Manages agency relationships to ensure objectives are met. Ensures internal and external business partners receive quality products and services according to guidelines and expectations. May be responsible for a territory and perform analysis and service work similar to direct reports based on business needs.

Job Description

Reports To: Director. Typically has 6 to 10 direct reports.

Key Responsibilities:

Manages and leads research within the team ensuring a high level of quality relative to account's background, industry and technical information in preparation for site visits, meetings, presentations and projects. Establishes practice and methodology guidelines as well as strategic perspective on industry trends, terms and market conditions. Identifies needs and consults on research issues from staff and leadership.

Reviews and evaluates appropriateness of analyses conducted by the team to ensure trends are being addressed through service and risk improvement recommendations. Drives operational changes and ensures implementation of practice standards and procedures.

Ensures performance and workflow standards are being met for area of responsibility. Balances work among team and makes sure escalations of work are occurring. May handle a territory or new work in overload situations or other local needs.

Accountable for risk assessment and consultative services to members and operational decisions for unit. Interprets guidelines and standards and ensures direction is followed. Resolves escalated issues and provides technical oversight on complex risks.

Responsible for planning and management of associates including: performance management, salary planning and administration, hiring and placement. Implements operational strategy and vision created by leadership. Coordinates meetings with internal and external business partners to discuss service opportunities and maximize relationships. Determines and plans additional training based on outcome of site visits.

Provides technical advice on complex analysis and service issues to team ensuring compliance to state laws and company requirements. Consults with all levels of internal and external partners regarding policy and practice, customer service issues, sales, claims and underwriting. Promotes, monitors and ensures strong agency relationships.

Determines appropriate method of communication based on issue or severity. Proactively communicates with team, leadership and members to enhance relationships and trust. Shares trends and best practices with team through discussion and internal media platforms.

Provides a holistic approach including consideration and partnership around impacts of the broader Nationwide relationship. Strengthens internal and external relationships in support of the customer business through proactive planning and partnership. Acts a key contact in the resolution of relationship issues.

Determines and leads delivery of training and development based on individual and team needs. Coaches, develops and provides feedback to associates.

Performs other duties as assigned.


Education: Bachelor's degree in safety, science, engineering, fire science or business management preferred.

License/Certification/Designation: A minimum of one of the following designations, such as: Certified Safety Professional (CSP), Certified Director of Safety (CDS), and Associate of Risk Management (ARM) preferred.

Licenses: Associates must obtain the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails, or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate may be ineligible to continue in the position.

Experience: Minimum of 10 years of experience in loss control preferred, plus 2 years supervisory or management experience preferred.

Knowledge: Expert knowledge of safety and risk management practices and principles including regulatory (OSHA, DOT, etc.) and national consensus codes (NFPA, etc.). Understanding of the commercial insurance business process and the fundamental role of Loss Control in that process. Knowledge of sales prospecting and business retention as well as an understanding of applicable state and federal regulations.

Skills/Competencies: Advanced verbal and written communication skills to interact with all levels of internal and external contacts. Advanced technical skills. Interpersonal skills to interact with leadership, internal business partners and peers. Informal leadership and influencing skills. Ability to manage and train associates in all aspects of loss control. Ability to prioritize work/time. Ability to operate a personal computer and learn/use applicable systems.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above Minimum Job Requirements must be approved by the: hiring manager’s leader and HRBP.


Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: May require frequent and overnight travel. Must have a valid driver’s license and maintain a good driving record. Must be able to conduct physical surveys. Must be able to climb, stoop, bend, balance on various heights, crawl and lift up to 50 lbs. This position may be either field or office based.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: Update KMP 5-2016

Additional Job Description

Compensation Grade: G4

#loss control #diversity #nationwide

Job ID: 53254