Nationwide Sr Analyst, Process Mgmt in Brea, California
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Number 54 on the Fortune Magazine 100 Best Places to Work.
Compensation Grade: E2
*Additional posting details*
Position will serve as a Team Lead for Group Admin EDI Billing Team. Advanced Excel skills required. Previous experience leading a team of 3 or more preferred. Familiarity with EDI file structures a plus
JOB SUMMARY: Responsible for moderately complex business and/or systems process analysis, design, implementation and operation. Under minimal guidance, analyzes existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance or other methods. Creates process change by integrating new processes with existing ones. May coordinate and implement proposed process and procedure enhancements between work teams and operational departments. May be responsible for day-to-day operations and execution of moderately complex processes, facilitation of key process events and fulfillment of process deliverables. May focus on process development or execution.
Reports To: Manager/Director
Under minimal guidance, designs, develops, configures, customizes, documents, deploys, maintains and upgrades business and system processes and procedures.
Under minimal guidance, may perform the day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.
Under minimal guidance, initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continuous process improvements. Identifies and markets new and creative business and systems process redesigns.
Under minimal guidance, performs process evaluations and develops recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business and/or system process. Evaluates business and systems processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.
Develops and provides recommendations on possible process, tool and control enhancements to increase the quality and optimization of business services and resources.
Under minimal guidance, works with customers and project teams to develop business cases and comprehensive project plans to identify, quantify, and deliver process design efforts in support of business objectives.
Participates on a project team involved with the development, implementation, administration, and operation of new business and system processes, which may include multiple functions, product lines, and business activities. Facilitates post-implementation and conformance reviews for moderately complex processes to ensure conformance to process requirements.
Under minimal guidance, implements, maintains, and operates basic process design, operational, and measurement tools and methods in order to design, operate, monitor and improve business and/or system processes.
Maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Participates in service evaluations regarding outside consulting service vendors.
May begin to act as a source of training and guidance for less experienced staff.
Performs other duties as assigned.
Education: Undergraduate degree in areas related to Business or Mathematics related field preferred.
License/Certifications: Process-related certifications desired.
Experience: Typically three years of experience in business process design or operations.
Knowledge: Maintains current understanding of business trends to support process design and operations to improve performance. Maintains current understanding of insurance and financial services industry, focusing on the Nationwide enterprise and key competitors.
Skills/Competencies: Must have the ability to analyze or operate moderately complex processes and systems. Must possess process design or operation skills and be able to determine redesign effects on existing processes and tools. Must have moderate decision-making skills for process operation and design solution recommendations. Must have written and verbal communication skills to prepare and communicate process plans, procedures and deliverables as well as to interact with all levels within the company.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above minimum job requirements must be approved by the: Director and HR Officer
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment. Occasional travel. non-standard or extended work may be required based on project needs.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Job Evaluation Activity: 9/2014 CAH
Additional Job Description
Position will serve as a Lead for Group Admin EDI Billing Team. Advanced Excel skills required. Previous experience leading a team of 3 or more preferred.
Job ID: 54216