Nationwide Commissions Analyst in Columbus, Ohio

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JOB SUMMARY: Under general supervision, assists with commission or sales incentive programs by processing timely and accurate payments for single or multiple lines of business. Completes simple commission audits. Interacts with internal and external customers to analyze and resolve processing problems. Ensures adherence to both regulatory and internal controls around the processing and payment of commissions.

Job Description

Reports to: Manager

Key Responsibilities:

  1. Processes commission or sales incentive payments for single or multiple lines of business in accordance with provisions established in the commission/sales incentive plan. Payments may include marketing allowance payments, commission bonus payments, replacement payments for missing checks, and out of cycle commission payments.

  2. Calculates and enters manual commission or sales incentive entries for products or commission methods not systematically supported (i.e. commission adjustments and chargebacks.)

  3. Reviews and analyzes commission or sales incentive reports. Works on reconciliation and correction of transactions that error during processing.

  4. Receives and responds to calls from the sales force (i.e. field sales, producers, wholesalers, and relationship managers) and maintains appropriate records of phone conversations.

  5. Interacts with internal and external customers to analyze and resolves payment inquiries and disputes.

  6. May assist in completing commission or sales incentive audits and communicates results to both internal and external customers.

  7. Monitors and clears commission and sales incentive suspense in a timely manner. May assist in the preparation of monthly/quarterly commission and sales incentive payment summary reports for management.

  8. May process commission statement mailings. Match statements to checks and manually stuff envelopes.

  9. May assist processing complex backdated producer account change requests for one product line.

  10. Performs other duties as assigned.


Education: Undergraduate degree in business administration, accounting, finance, or related field, preferred.

License/Certifications: May be required to be fingerprinted, pass an FBI background check and be associated with Nationwide Securities, LLC as a non-registered individual if not already FINRA registered.

Experience: Typically 2-3 years of work experience in customer service and/or financial services.

Knowledge: Developing knowledge of commission and/or sales incentive payment processes. Understands commission/sales incentive plan designs (i.e. targets, measures, etc.). Working knowledge of compliance rules.

Skills/Competencies: Communicate both orally and in writing and answer questions relating to policies and requirements. Ability to set work priorities and organize workflow. Recommend solutions to work processing problems. Ability to use personal computer and related business software.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above minimum job requirements must be approved by: Business Unit AVP and AVP, HR


Overtime Eligibility: Non-exempt (eligible)

Working Conditions: Normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: MW, PYC 05/2013

Additional Job Description

Job ID: 55665