Nationwide Consultant, Process Management in Columbus, Ohio

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The Consultant, Process Management is part of the NTD (Trial Division) Business Operations team and will be located in Columbus, Ohio. This position requires a strong analytical background and the ability to design new, innovative, and effective reports in the area of Trial Division. The purpose of the role is to create analyses that allow senior leaders to make effective decisions. The role requires knowledge of the business, knowledge of key reporting technologies, attention to detail, and high regard for quality.

Responsibilities: This role will have the following key responsibilities and requirements:

  1. Ability to work with content owners to develop new and innovative reports

  2. Ability to develop effective and complex analyses usable by executives to make decisions

  3. Ability to work with vague requirements and complex data to create analyses

  4. Interface with customers to determine their data and reporting needs

  5. Stay current with analytic and reporting trends and knowledge

  6. Presentation of analyses to executives

  7. Create, debug, and run regular reports as needed

Preferred Qualifications/Skills:

  • Reporting and data skills:

    • Strong knowledge of Tableau

    • Knowledge of SQL-based data marts

    • Knowledge of SQL

    • Knowledge of data modeling

  • Executive presentations

  • Continuous Improvement focus

  • Proficiency with statistical concepts and information analysis techniques

  • Proficiency with MS Office products (Excel, Power Point, Word)

Individual contributor with expertise in particular business and/or systems processes. Responsible for very complex business and/or systems process analysis, design, implementation, execution, or operational management. Serves as an expert in the analysis of existing processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification, discontinuance or other methods. Creates process change by integrating new processes with existing ones. Position leads in the management (of the operational process) and implementation of proposed process and procedure enhancements between work teams and operational departments. Responsible for day-to-day operational management of the process, process events and process deliverables. May focus on process development or execution.

Job Description

Reports To: Manager/Director

Key Responsibilities:

  • Viewed as an expert in the design, development configuration, customization, deployment, maintenance and updating of business and system processes and procedures. Ensures processes are followed within business and systems organizations. Manages customer communication and the process results to a satisfactory level.

  • May manage the day-to-day operations of business and systems processes with recognized expertise, including the operation of process-related tools. Manages key process events and the fulfillment of customer requests and process deliverables through all phases of the process lifecycle.

  • Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements. Identifies and implements new and creative business and systems process redesigns and strategies through facilitation and marketing.

  • Consults as a process expert on process evaluations and developing recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process. Consults on the evaluation of business processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.

  • Develops and provides recommendations on possible process, tool, and control enhancements to increase the quality and optimization of business services and resources. Leads ongoing process design activities for a given set of customers as an expert process consultant.

  • Consults with executives, customers, peers and core business partners to develop business cases, comprehensive project plans, and strategies to identify, quantify, and deliver process design efforts in support of business objectives and strategies. May manage and monitor process design project plans.

  • Manages and negotiates timelines and purpose of process design projects. Serves as a subject matter expert on a project team involved with the development, implementation, administration and operation of new business and system processes and strategies, which may include multiple functions, product lines, and business activities. Serves as a subject matter expert on post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.

  • Provides expert consultation for complex process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes. Mentors, educates and trains others on the use of process design techniques, methods and tools as well as on the use-of and execution-of business and systems processes and tools.

  • Initiates, develops, and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Manages service evaluations regarding outside consulting service vendors.

  • Acts as a source of process expertise for direction, training and guidance for less experienced staff. Recognized across the organization for process design, support and operational expertise and sought as a resource for resolution of complex design, implementation, support and operational problems.

  • May help manage activities for a process project team and assist in managing project schedules and costs.

  • Manages awareness campaigns to help customers increase their awareness of process techniques, methods and tools to identify opportunities for performance improvements. Advises business and systems partners on the issues and problems that they will face as process implementation activities unfold. Recommends process design or operations team members. Facilitates the development of office-wide vision and strategies for processes.

  • Acts as an expert process consultant for large-scale projects that involve or impact processes. Serves as a consultant for the most complex process design projects involving process disciplines and impacting multiple business units.

  • Contributes to the overall strategic vision and provides a broad range of ideas regarding process design, implementation, support and operation initiatives. May serve in an operational authority or approval role in the execution of processes.

  • Performs other duties as assigned.


Education: Undergraduate degree in areas related to Business or Mathematics related field preferred.

Licenses/Certifications/Designations: Process-related certifications preferred. Product-related technical insurance course work (CPCU, CPU, LOMA) preferred.

Experience: Typically eight years minimum experience in business process design or operations.

Knowledge: Maintains and comprehends business process operations or redesign techniques, methods and tools. Maintains current understanding of trends to support process design and operations to improve performance. Maintains current understanding of insurance and financial services industry, focusing on the Nationwide enterprise and key competitors.

Skills/Competencies: Must have demonstrated expertise in process analysis, process design, and process implementation. Working knowledge of insurance or financial business processes required. Demonstrated knowledge of project management concepts and techniques required. Must have an understanding of customer business environment. Competency in process development or process operations preferred. Proven leadership skills with the ability to work with business teams including virtual teams. Must have the ability to work with process vendors in the delivery of project solutions. Must have strong verbal and written communication skills. Must have the ability to make decisions and recommendations on process strategies.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above minimum job requirements must be approved by the: Director and HR Officer


Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Occasional travel. non-standard or extended work may be required based on project needs.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: 9/2014 CAH

Additional Job Description

Position Grade: G2

Job ID: 54477