Nationwide Specialist, Infrastructure Eng in Columbus, Ohio

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk.

Number 54 on the Fortune Magazine 100 Best Places to Work.

JOB SUMMARY: With full competency, designs, develops, tests, debugs and implements complex hardware/software components, tools, and utilities required for the operation, maintenance, and control of systems. Coordinates with users to determine requirements. Reviews systems under development and related documentation. Makes complex modifications to existing hardware/software to fit specialized needs and configurations, and maintains program libraries and technical documentation. May coordinate activities of the project team and assist in monitoring project schedules and costs. Acts as a formal and/or informal mentor to less experienced associates.

Job Description

REPORTING RELATIONSHIPS: Reports to Manager/Director/AVP


  1. Analyzes, designs, develops and implements complex solutions, modifications, or enhancements to existing hardware/software applications or a suite of integrated systems for the company and/or a particular business unit. Identifies and defines new hardware/software technologies to fit specialized business needs and configurations.

  2. Designs, develops, tests, debugs, documents, and implements complex hardware/software components, tools, and utilities including databases, middleware, and personal computer systems.

  3. Executes all aspects of complex systems hardware/software engineering projects, which involve multiple disciplines and platforms and impact multiple business units or perhaps the entire company.

  4. Executes configuration management, technical vendor management, problem mitigation, change management, and critical situation management to complex systems as well as their multiple platforms and software applications.

  5. Performs the configuration/capacity planning, software product evaluation, systems performance analysis and optimizations for software/hardware systems.

  6. Provides consultation and technical solutions to management on complex systems integration, compatibility, expandability, ease of use, and multiple platform issues as they relate to hardware/software.

  7. Plans and conducts complex software/hardware product evaluations; develops and recommends technical strategies and solutions to management. Conducts assessments of risk, cost, and return on investment scenarios and impact as well as potential compatibility issues with existing hardware/software.

  8. Installs complex hardware/software products by analyzing the current system environment, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of systems hardware/software.

  9. Designs, develops, tests, selects and implements new technical solutions, products and servers as they relate to hardware/software operating systems and applications.

  10. Performs short-term strategic planning activities for the development and implementation of hardware/software systems architecture and technical guidelines. Responsible for the selection, directions and performance of engineering activities and analysis studies.

  11. Ensures the currency of each environment through analysis and implementation of remediation plans.

  12. Drives solution improvements through optimization, enhancements, and implementation of new features and functions.

  13. Determines systems hardware/software requirements and design. Assists in the development and management of project budgets and deployment including the training of personnel.

  14. Performs all other duties as assigned.


Education: Undergraduate studies in computer science, management information systems, or a related field is preferred.

Knowledge: Proven knowledge in advanced operating and personal computer systems. Must have an in-depth understanding in multiple hardware and software platforms, products and applications. Proven knowledge in technical diagnostic and analytical tools. Understanding of project management concepts and techniques required. Thoroughly understands incident and problem management processes.

Certification/ Designation: Certification designation in Project Management or specific technology is preferred.

Experience: Six years of technical software and hardware development, installation, or operational support. Project management experience is preferred.

Skills: Must have the ability to analyze complex systems that have multiple platforms, widespread impact and call for interpretation and coordination of technical and complex fields of information. Must have strong analytical and decision-making skills. Must possess interpersonal savvy and well-developed project leadership ability. Must be able to perform financial and risk analysis on complex operating systems and platforms. Must have strong project as well as process management skills. Must possess negotiation skills. Must have strong oral and written communication skills to interact with all levels of personnel, senior management and vendors.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions: Staffing exceptions to the above minimum job requirements must be approved by the: Vice President and Human Resources.


Overtime Eligibility: Not Eligible (exempt)

Working Conditions: Normal office environment. Non-standard or extended work may be required based on project needs.

ADA: The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: Evaluated March 2010 JDC

Additional Job Description

This is an Infrastructure Engineering position that will be responsible for daily technical administration, documentation, and oversight of the Workplace Services solution platforms for the Enterprise. Our solutions are leveraged by our support staff and business units across the country in support of desktop management and service capabilities including desktop Configuration Management, lifecycle management, asset management, service automation (software distribution, inventory, patch management, OS deployment), operational management, and administration of our platforms.

The ideal candidate will have a minimum of 5 years of experience with administration and support of desktop configuration and service management solutions including: Microsoft System Center Configuration Manager(including 2012 and Current Branch) , 1E solutions(Shopping, AppClarity, Nomad), Admin Studio Enterprise, Hardware and Software asset management experience in addition to the required network, infrastructure, and support experience that is relevant to each platform. Proven continuous improvement success is required.

Specific technical experience required includes hands on work with Configuration Manager (2012, Current Branch) architecture and administration, OSD, MDT 2012, USMT, Windows 2012 server, MS SQL 2012 queries and reporting, PowerShell, Application Packaging (Admin Studio Enterprise, Wise/MSI), software distribution, and practical experience in managing infrastructure in an enterprise organization.

Specific responsibilities include oversight of our vendor solutions that integrate with Configuration manager, specifically the 1E suite leveraged for enhancing our automation capabilities. Partnering with peer organizations to review and support of our platforms to ensure that they remain relevant to the business of the organization. Daily inspection of critical services to ensure that our platform is ready to support the needs of the organization (Subnet management, disk space, server availability, etc.) and proactive inspection/consultation with our peers to ensure that our platforms are delivering value. Other responsibilities include representing the department on project activities. Strong ability to work independently and work within a team is required.

Significant history with network design, functionality, firewalls, and non-MS DNS/DHCP is preferred.

Service Management experience based upon ITIL and formal continuous improvement processes, Project Management(Including Agile), and excellent communication skills commensurate with the platforms above are preferred. This includes the ability to interact well with project and customer teams to ensure that our platforms are managed and stable.

Job ID: 51399