It takes a patient and empathetic person to provide exceptional customer service. That’s why we look for passionate, dedicated people to fill our customer service roles. 

As a customer service associate, you’ll have the chance to make the biggest difference in our members’ lives. Whether you’re taking calls to help someone purchase a policy, filing a claim for someone in a stressful situation or resolving a billing issue, you’ll be the face of Nationwide and our On Your Side^® promise.

Explore customer service careers 

Delivering superior customer service is key to our business. If you excel in this field, we encourage you to explore a career at Nationwide.

Claims call centers 

Claims call center associates are the first people customers contact when their property has been lost, stolen or damaged. Call center representatives lead customers through filing a claim and make sure they have what they need to restore their property and their lives. They also refer customers to body shops, emergency repair services and claims adjusters. 

Claims services 

Providing claims and sales processing, our claims services associates are a critical part of the claims back office. 

Financial services 

Customer service representatives in financial services are available to answer questions and solve problems regarding Nationwide’s financial products and services. 

Personal and commercial lines policy servicing 

Service representatives provide front-line customer support to address all aspects of a policy, including premium changes, policy purchases and new customer follow-up.