Nationwide Claims Spec I, Coml Property (MD Total Loss) in Des Moines, Iowa

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk.

Number 54 on the Fortune Magazine 100 Best Places to Work.

JOB SUMMARY: Investigates and properly resolves Commercial Agribusiness material damage Total Loss or Fire & Theft claims via telephone . Promotes and provides ""On Your Side"" customer service. Responsible for the handling of claims in accordance with prescribed authorizations and claims best practices.

Job Description

RELATIONSHIP: Reports to Reports to Claims Manager



  1. Promptly and effectively handles to conclusion all assigned claims with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.

  2. Initiates and conducts follow-ups via proficient use of claims systems and related business systems

  3. Verifies proper policy coverages and applies where necessary applies best claims practices to conclude assigned material/physical damage claims cases in accordance with company guidelines.

  4. Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary. Establishes and authorizes reserves and claims payments within the delegated authority.

  5. Partners with SIU and Subrogation to identify fraud and subrogation opportunities.

  6. Maintains and develops current knowledge of: assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training sessions.

  7. Submits severe incident reports, reinsurance reports and other information to claims management as needed.

  8. Assists or prepares files for suit, trial, or subrogation. (Property/MD/Casualty)

  9. Initiates and conducts follow-ups via proficient use of claims systems and related business systems.

  10. Delivers a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers.

  11. Initiates and conducts follow-ups via proficient use of claims systems and related business systems.

  12. Other duties as assigned.


Education: Undergraduate degree or equivalent experience preferred.

Licenses/Designations: State licensing where required. Successful completion of required claims certification schools/classes.

Experience: One to three years related experience in customer service and/or claims handling. Material/physical damage or related repair industry experience a plus.

Knowledge: General knowledge of customer service principles. Demonstrated knowledge of claims handling and claims best practices. General knowledge of insurance theory and practices, insurance contracts and their application, and automobile estimating. Familiarity with automated claims systems. Participation in technical insurance or industry coursework preferred (CPCU, ICAR, ASE)

Skills/Competencies: Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Analytical skills necessary to make decisions/resolve conflicts such as application of coverage's to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions, and direct repair shop claims management. Ability to work in a fast paced and team based environment. Organizational skills to effectively prioritize and manage increased workloads. Demonstrated proficiency of written/verbal communication skills for contact and/or negotiations with policyholders, claimants, repair persons, attorneys, agents, and the public in general. Ability to efficiently operate personal computer and software for claims-related and other business applications. Basic math skills for payment and total loss calculations.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above Minimum Job Requirements must be approved by: Business Unit Executive and Human Resources.


Working Conditions: Office claims environment. May require ability to sit and operate telephone and personal computer for extended periods of time. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods of time. Extended and/or non-standard hours as required.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: Edited 5/2/11 JTG

Additional Job Description

This position will support Commercial Total Loss claims with a focus on primary passenger claims.

Ideal candidate will possess prior total loss experience.

#claimsSmoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

Job ID: 52986