Nationwide Field Property Contents Adjuster (Des Moines, IA) in Des Moines, Iowa

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Number 54 on the Fortune Magazine 100 Best Places to Work.

JOB SUMMARY: Assist with the investigation and evaluation of moderate to severe losses focusing on the contents portion of the loss. Meets with customer and/or appropriate representative to complete inventory of damaged contents. Completes research to establish pricing of damaged contents. Works with vendors on the cleaning, restoring and replacement of damaged contents. Handles salvage disposition with the customer. Promotes and provides "On Your Side" customer service. Responsible for the handling of claims in accordance within prescribed authority and adhering to best claims practices.

Job Description

RELATIONSHIP: Reports to Reports to Claims Manager

DIRECT REPORTS: None

JOB RESPONSIBILITIES:

  1. Maintains current knowledge of local industry repair procedures and local market pricing.

  2. Promptly and effectively handles to conclusion all assigned claims with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.

  3. Determines proper policy coverages and applies best claims practices to conclude assigned cases in accordance with company guidelines. Adheres to high standards of professional conduct while providing delivery of superior claims service.

  4. Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary. In accordance with Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures.

  5. Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars and/or training sessions.

  6. Maintains current knowledge of local industry repair procedures and local market pricing.

  7. Submits severe incident reports, reinsurance reports and other information to claims management as needed.

  8. Partners with SIU and Subrogation to identify fraud and subrogation opportunities.

  9. Delivers a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers.

  10. Serves as a mentor to less experienced claims associates and assists with training/presentations as assigned by claims management.

  11. Other duties as assigned.

JOB REQUIREMENTS:

Education: Undergraduate degree or equivalent experience.

Licenses/Designations: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: Three to five years related property claims experience. Experience in a customer service environment including flexible work schedules and extended work hours preferred.

Knowledge: General knowledge of insurance theory and practices, and contracts and their application. Property estimating and automated claims systems. Proven knowledge of the investigation, negotiation and settlement activities used to resolve extensive property damage claims.

Skills/Competencies: Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Analytical and problem solving skills necessary to make decisions and resolve conflict in such areas as application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Ability to establish repair requirements and cost estimates for property losses. Ability to evaluate and successfully negotiate property claims. Organizational skills to effectively prioritize work. Command of written and verbal communication skills for contact and/or negotiation with policyholders, claimants, repairpersons, attorneys, agents and the general public. Ability to efficiently operate a personal computer and related claims and business software. Provided leadership to to less experienced claims associates

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above Minimum Job Requirements must be approved by: Business Unit Executive and Human Resources.

JOB CONDITIONS:

Working Conditions: Normal office environment. May require ability to sit and operate telephone and personal computer for extended periods of time. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods of time. Extended and/or non-standard hours as required.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: Edited 5/2/11 JTG

Additional Job Description

#claimsSmoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

Job ID: 53445

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