Nationwide Inside Sales Agent (No Cold Calling) in Des Moines, Iowa
Job ID: 50847
#Sales #Nationwide #Diversity #UniversityRelations
Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247 or click here.
Inside Sales Representative, Nationwide Sales Solutions
Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 69 company with a mission to keep our members, their loved ones, and their belongings protected.
We commit to every employee and community we serve by emphasizing employee development and charitable partnerships. That’s how we win Gallup’s Great Workplace Award year after year and why we’re ranked #54 among Fortune’s 100 Best Companies to Work For.
We are growing our Inside Sales team in Des Moines, IA. Inside Sales Reps. take inbound calls from 46 different states and help potential members interested in our complete line of insurance products!
We are here to earn the trust and business of prospective members and to help drive the growth of Nationwide.
Reporting Relationships: You report to the Inside Sales Leader; you have no direct reports.
So, you think you’ve got what it takes to make the cut? Inside Sales Reps are:
Positive in attitude (able to find something to like in everyone)
Competitive and confident in nature
Eager to work in a dynamic, fast-paced environment
Able to put yourself in the client’s shoes and find effortless solutions for their needs
Resilient; up for the challenges of change
Not fazed by rejection (like wearing a suit of armor)
Comfortable leading the conversation via phone or internet
Looking to improve themselves and the team
Go-getters committed to making sure the member has a resource to lean on when they need it most
You should also have:
A high school diploma, preferably some college coursework
Two years of related work experience in a sales and customer service position, preferably in the insurance industry
General knowledge of sales techniques, insurance products and procedures
The ability to obtain licensing required for property/casualty products
A typical day in the life of an Inside Sales Rep:
Answering calls/emails from prospects - and scheduling follow-ups as needed
No cold calling! Forget the hassle and frustration of prospecting
Explaining products and coverages – so that you can recommend the best solutions
Learning about sales techniques, products, market conditions and competitors
Completing ratings, quotes, and coverage bindings
Writing quality risk policies by using underwriting, classification, rating plan, tier, and selection standards knowledge
Staying in-the-know about individual and team goals
Picking up other tasks as needed
Compensation & Benefits
Our top 20% performers are earning $65,000+ in base and commission. Other benefits include:
A starting salary of $32k plus commission, potential base increase commensurate upon prior relevant sales experience
Uncapped variable compensation paid monthly, even during training!
10-15% shift differential on qualifying shifts
Enjoying time with your family/pets/yourself with up to 18 days of paid time off and 9–10 paid holidays per year
A 401k match and company-funded pension plan
Medical, dental, and vision insurance (part of our Wellness Program)
Up to $5250 in tuition reimbursement per year after your first year
Flexible scheduling opportunities
Excellent opportunities for growth and promotion
Network of diverse employee resource groups
Special discounts through Abenity along with a variety of other corporate discounts
On-site cafeteria, nurse, and evena gym!
Training & Work Schedule
Your career at Nationwide begins on April 9th, 2018with our paid license preparation program and license obtainment. You will then complete an award-winning 10-week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday – Friday,9:00am-5:30pm followed by a regular work schedule that will include evening hours and weekends. We understand your time is valuable, and we want to ensure you're properly compensated for that. We do this by offering a shift differential between 10% and 15% for all hours worked in a qualified schedule.
A fun contact center environment where extended hours of sitting and typing at your PC, complete with dual monitors and headset, are the norm. Occasional deadlines and prospective member needs may warrant the need for schedule flexibility and overtime. On the odd occasion, you may have to lift something more than 20 pounds.
Equal Opportunity Statement
Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
JOB SUMMARY: Under direct supervision, responsible for the sale of new multi line property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in respective zone. Provides counseling regarding insurance needs and product availability. Provides quotes, determines eligibility, and binds coverage after collecting all related underwriting data and information. Performs outbound calls and follow-up work as required to close the sale. Specializes in personal lines (auto, home, boats, motorcycles, RV, umbrellas, flood) of business.
Note: This job includes a multiple week training period where the associate is expected to achieve successful completion of training and assigned sales and quality standards.
REPORTING RELATIONSHIPS: Reports to the Direct Sales Supervisor.
CORE JOB DUTIES & RESPONSIBILITIES:
Handles incoming calls/emails from prospective personal lines customers for multiple lines of property/casualty business according to best practices. Performs outbound calls and follow-up work to close the sale.
Writes quality risk policies based on underwriting requirements; makes decisions by interpreting and using appropriate classification systems, rating plans, tiers, and selection standards; utilizes training and sales techniques to close the sale.
Answers questions, provides explanations, and makes recommendations to applicants regarding appropriate coverage for auto and/or property policies, limits, deductibles; considers customer needs as well as company guidelines. Determines and enters rating information into systems; provides quotation, and binds coverage within prescribed limits.
Completes necessary applications and forms; issues conditional contact/binder within authority. Follows up for necessary documents and payments in order to close the sale.
Assists and contributes to the team's current quotas/goals by meeting individual quotas/goals, as well as unit/team goals.
Maintains current understanding and proficiency in sales techniques and product offerings, keeps up to date with market conditions and competitors, and systems enhancements. Cross-trains on other products and lines of business.
Performs all other duties as assigned.
Education: High school diploma or equivalent; undergraduate studies preferred. Continuing education as required by state(s). Prefer participation in professional insurance coursework.
Certifications/Designations: State licensing as required for property/casualty products. Continuing education as required by state(s). Associates must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position.
Experience: Typically two years related work experience in sales and customer service. Prefer experience in auto and/or homeowners insurance. Prefer exposure to multiple product property/casualty insurance telemarketing in call center environment.
Knowledge: Knowledge of sales techniques, property/casualty insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices.
Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to prospective customers and influence prospective customers to select Nationwide products. Ability to operate personal computer hardware/software in a WINDOWS environment.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above Minimum Job Requirements must be approved by the hiring manager’s leader and HRBP.
Overtime Eligibility: Eligible (non-exempt)
Working Conditions: Requires the ability and availability to work in a call center environment including extended periods of sitting at a personal computer, use of a headset, non-standard work hours/shifts in a 24/7 environment including shifts, weekends and overtime as assigned..
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
Job Evaluation Activity: 02/2013 EMT
Job Family/Function: SLS/NSS