Nationwide Claims Specialist I - Mgmt Specialty Lines (Freedom Specialty) in Garden City, New York

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk.

Number 54 on the Fortune Magazine 100 Best Places to Work.

*This position will be staffed in the World Trade Center building (New York), supporting Nationwide Insurance Freedom Specialty Lines of Business.

JOB SUMMARY: Investigates, evaluates, and negotiates claims to a successful resolution in support of Freedom Specialty lines of business which include: Errors and Omissions, Directors and Officers, EPLI, and other specialty lines/risks. File inventory includes mostly litigated claims of high complexity and severity in terms of coverage and/or exposure. Associates at this level have high monetary authority. Responsible for managing the work and performance of vendors to achieve successful resolution of claims. Has contact with internal and external customers which involve maintaining, developing, and influencing relationships. Responsible for meeting the expectations and requirements of internal and external customers. Work is performed without appreciable direction and with supervision as needed. Exercises considerable latitude in determining objectives and approaches to assignment.

Job Description

REPORTING RELATIONSHIPS: Reports to Claims Director, Freedom Specialty or AVP


  1. Effectively investigates and evaluates coverage, liability and damages to set an appropriate claim strategy, settlement and file reserves.

  2. Provides timely and appropriate evaluation of claims to identify and manage reserves in compliance with Company standards.

  3. Delivers superior customer service and satisfaction through effective interactions with insured, agents, and legal counsel.

  4. Assist in the development, coaching, training and mentoring of individual team members. Act as a subject matter expert in a particular line of business or risk.

  5. Maintains current knowledge of applicable lines of insurance, court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars and training sessions.

  6. Contributes to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives.

Acts as a subject matter expert in a particular line of business or risk.

  1. Performs other related duties as assigned.


Education: College degree required. Juris Doctorate preferred.

License/Certification/Designation: Associates must obtain the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position.

Experience: Appropriate claims handling experience in specific line of business typically acquired through 5+ years experience. Proven experience handling and/or managing higher severity and/or complex claims and litigation required. Proven experience analyzing and handling complex coverage issues.

Knowledge: Specific and expert knowledge in a particular line of business and/or additional education may be required by the hiring business unit. In-depth knowledge of the insurance industry, claims and the insurance legal and regulatory environment.

Skills/Competencies: Demonstrates aptitude in evaluating, analyzing and interpreting information; demonstrates expertise in particular line of business; excellent analytical skills; excellent written and verbal communication skills; the ability to multi-task; excellent time management and organizational skills; the ability to work independently; the ability to effectively and efficiently manage all responsibilities; the ability to direct attorneys in claims and litigation management; the ability to effectively present information to senior leaders, claimants and customers.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Vice President and Human Resources.


Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: 6/2014 AL

Additional Job Description

*This position will be staffed in the World Trade Center building (New York), supporting Nationwide Insurance Freedom Specialty Lines of Business.


Job ID: 53057