Nationwide Director, Busns Program Mgmt - Agent Data Automation in Scottsdale, Arizona

Job ID: 51649







The information between the asterisks contains specific information about this position while the information after the asterisks contains general information about jobs in this job family at Nationwide.

The selected candidate will be responsible to lead a highly engaged team of professionals supporting document intake workflows, data integration and agent on-boarding of web services. The leader will manage a team who provides customer support and training to our general agents and internal Nationwide Associates, collaborate with IT and business partners on release planning, identify automation dependencies and innovative opportunities across data intake workflows, develop user acceptance test plans, assist in solving unique customer data challenges with automation solutions, provide innovative business consultation, and lead continuous improvement initiatives.

Additional responsibilities include strategic, budget, and workforce planning, and executing strong collaboration with Underwriting, IT, General Agents, Operations and Third-Party Vendors to achieve E&S/ Specialty business goals. The Agent Data Automation Leader will be required to implement and maintain a work intake process that allows for meaningful metric reporting, analyze data to determine trends and patterns for web services and other data integrations, and lead strategies to drive efficiencies and improve effectiveness.

The candidate should have strong familiarity with data integration across all lines of business and claims in the E&S market. Knowledge of Property & Casualty Program and ISO is preferred.

SummaryDirects the strategic alignment and success of major corporate programs and initiatives for assigned business units. This involves setting and reviewing objectives, coordinating activities across projects, and overseeing the integration and reuse of work projects and results. Position will oversee multiple project teams and will be held accountable the overall outcome of entire programs. Prioritizes, approves and ensures the completion of new product development, design of new processes, and adoption of new strategies and/or programs within time, budget, and specification constraints. Provides a single point of contact integration for individual projects into larger program management on a corporate-wide basis.

Reporting RelationshipsReports to AVP/VP/SVP level. Directly manages internal resources through direct reporting relationships.

Core Duties and Responsibilities

  • Directs the evaluation of proposed business development efforts including the coordination of initial program/project proposals (i.e., high level scope, deliverables, cost estimates and return on investment analysis) and charters. Determines and recommends to senior management if program/project strategically aligns with the organization’s strategy and objectives.

  • Consults with senior leadership and assigned project teams to identify scope/specifications and business needs, writes proposals, prepares risk assessments and establishes budgets and timeframes for major programs and team based activities, with the goal of ensuring alignment with corporate strategy and objectives.

  • Establishes standard for project managers and oversees the development of the project management tools and processes. Consults and coaches leadership and team members throughout business units on new project/program management trends, practices and procedures, and tools.

  • Directs the allocation and funding for programs/projects and their initiatives.

  • Directs the development of business perspective work plans to determine needed resources (process, functional, product and distribution channels) to deliver program/project charters, requirements, user acceptance testing strategies, training, and system implementation.

  • Monitors and assesses all projects and strategic initiatives and communicates status to senior leadership. Ensures and manages the communication to and incorporation of feedback from customers on proposed, developing and completed projects and strategic initiatives. Evaluates all related vendor deliverables.

  • Manages the interfaces between projects, acting as a liaison between project managers and directors, to ensure collaboration and coordination between business unit leadership, program/project development staff, senior management, Technology Services, customers, and if necessary, vendors and outside consultants.

  • Identifies technology and human resource commitments across the organization. Provides feedback and makes recommendations to senior management to assist in prioritization, formation of cross-functional and/or customer integrated teams and the reallocation of resources when necessary.

  • Identifies gaps, overlaps, conflicts, and time as well as budgetary and resource barriers, which effect programs and projects individually and as a whole. Facilitates resolution, mitigation, and appropriate elevation. Maintains a log of common issues, risks, and changes to promote organizational learning and proactive response.

  • Identifies endangered and misaligned programs, projects, and initiatives, and represents senior management in leading resulting recovery, revision, or shutdown efforts that may be required.

  • Develops, implements, and maintains a consistent program/project management framework such as methodologies and standards for use in the assigned business unit leadership and associated business units.

  • Acts as a liaison to program management staff in other areas of Nationwide and integrates the workflow in these areas in support of company and business unit strategy.

  • Performs other duties as assigned.

Typical Skills and ExperiencesEducation: Undergraduate degree required with studies in business, insurance or related field preferred. MBA or other graduate level education equivalent is desired.

License/Certification/Designation: Project Management Certification is strongly preferred. Industry designations such as CPCU, CLU, and/or ChFC are highly desired.

Experience: Ten or more years of general management experience including insurance operations, program/project leadership, and involvement/interaction with multiple functional areas such as HR, finance/accounting, systems, legal, and communications.

Knowledge: Proven knowledge of project management tools, concepts, and methodologies (such as PMI and SEI CMM concepts, PERT, CPM Network, MS Project, PIMS, etc). Knowledge of industry, customers and businesses. Must have familiarity with Nationwide’s strategic vision, directions, and values.

Skills/Competencies: Demonstrated competency in key competencies of effective program/project management such as scope, definition, time management, cost analysis and allocation, human resource management, risk assessment and management, procurement, communication and integration management. Both written and verbal communication skills are essential as interaction with project managers, senior leadership, and program steering committees is essential for success. Must be able to work and manage large, complex programs/projects. Must have the ability to maintain focus on the holistic focus of a program and integrate the separate projects together.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Job ConditionsOvertime Eligibility: Not Eligible (Exempt).

Working Conditions: Normal office environment. Occasional travel. Non-standard or extended work may be required based on project needs.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: 09/2013 AJLJob Function/Family: ADM/BSP

This position requires the completion of Nationwide’s LEADERSHIP MATTERS Certification. This required training for new leaders, will take place over the course of the first year in the role.