Nationwide Director, CL Product (Commercial Insurance Product Director - Southwest Region) in Scottsdale, Arizona

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Compensation Grade: H3

JOB SUMMARY: Leads the CL regional product team in the design, development and maintenance of middle and small market products across multiple channels (IA, EA, direct). Makes or implements recommendations regarding the design, pricing, underwriting, agency management, distribution, claims, and other processes related to managing the product in the field. Accountable for the profitability, growth and success of CL products in assigned region.

Job Description

Reports to: CL Product leader; typically has 5-7 direct reports.

Key Responsibilities:

Develops and executes an integrated short term and long term CL product strategy (including pricing and design features) across CL MM and SM product lines. Ensures appropriate placement of the product in the marketplace to achieve the strategic goals and maintain compliance with all regulatory requirements. Directs the development, implementation and maintenance of features/capabilities of CL products with accountability for product growth and profitability in the assigned region. Directs projects for new CL MM or SM business or new implementation. Provides direction on system changes necessary to enhance CL product performance. Validates and confirms effective technology implementation of rate changes and other enhancements.

Manages the selection, training, and coaching of the regional CL Product team to ensure a high degree of competency and professionalism.

Establishes research and product development objectives and practice standards for the department. Ensures that methodologies and outcomes meet business and strategic objectives. Conducts research on CL products and the CL market to help make policy and practice decisions. Proactively identifies product opportunities in present markets or new markets and coordinates the organizations response. Conducts periodic analysis of protocols to identify changes needed and make recommendations to staff.

Directs the analysis of CL product design, pricing and associated processes such as distribution and claims within the assigned region.

Determines project priorities and workflow standards for the department. Monitors and manages performance measurements to ensure effectiveness of the department's implementation and delivery of product and pricing enhancements. Effectively aligns organizational structure to drive business needs.

Translates strategic plans into organizational direction to take advantage of opportunities in present markets or new markets. Creates business plans, goals, budget and timelines to meet company standards, including loss planning and revenue planning support and activities. Functions as the expert on internal and external factors that influence the CL product line's results. Works collaboratively with the regional underwriting leadership in the development of standards and guidelines. Directs associates and provides performance management, salary planning and administration, organizational planning, hiring and placement, and disciplinary actions.

Works with regional CL teams to deliver strategy and acts as a mentor for leader development from a product perspective. Provides leadership and vision to all functional areas of the company related to CL MM and SM product design, management and communication of financial results.

Designs regional CL product strategy/communication plan and implements throughout the organization to achieve profit and growth objectives. Drives communication to regional management.

Develops effective internal and external collaborative partnerships across all customers and related functions to understand business developments and build a support network to help resolve business needs. Build strong relationships with sales and distribution partners to build market knowledge to ensure appropriate product placement.

Develops customer service standards for department. Drives customer service performance to established standards.

Directs the development and delivery of training on new CL MM and SM products.

Performs other related duties as assigned.


Education: Undergraduate studies such insurance, actuarial science, mathematics, risk management, economics, finance, accounting, business administration or related field. MBA preferred.

License/Certification/Designation: Insurance licenses or designations such as CPCU, ARM, CLU, FLMI, ChFC, CFP, NASD etc preferred.

Experience: Eight years experience in personal lines/commercial lines insurance, financial services, marketing, or communications including four years previous product management, and associate management experience. Multiline product experience preferred.

Knowledge: In-depth knowledge of analytical tools, expert level knowledge of core business functions, underwriting policies and best practices, performance measurement techniques, and systems required. In-depth knowledge of related pricing, marketing, insurance models/contracts, and financial analysis necessary. Must have a working knowledge of training theory in order to train other personnel.

Skills/Competencies: Excellent verbal and written communications necessary to effectively influence, train others, present information, communicate with management, agents, and policy holders. Must be skilled in the use of related systems and analytical tools. Ability to envision and drive for results, deal with ambiguity, solve problems, and learn on the fly. Demonstrated decision making skills, identify trends/patterns within regions necessary. Excellent project management skills necessary.

Managerial courage and command skills are essential. Ability to stay at-ease with senior management and present critical information to them required.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.


Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Additional hours as required. Some overnight travel required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit Check: N/A

Safety Sensitive: N/A

Job Evaluation Activity: KMP 9-2014

Additional Job Description

Job ID: 55446