Nationwide Manager, Internal Sales in Scottsdale, Arizona

Job ID: 50675


Internal Sales & Service Manager

Note:This position is located at our leased building in Scottsdale.

Internal Sales & Service Representative Team Overview:

The National Sales Desk Representative Team is to provide superior consultative sales and service support to customers, financial advisors, and Nationwide Agents. This is done via telephone, email and screen sharing technology.

Internal Sales & Service Manager Overview:

The Internal Sales & Service Manager is responsible for the day to day leadership of the National Sales Desk Representative team, including, but not limited to: coaching and development of 14-16 associates, driving team and department engagement,management of the workflow to ensure that all members have an “on your side” experience and all performance metrics are exceeded. The Internal Sales & Service Manager will also be responsible for identifying and developing associates who have an interest in moving into the Regional Internal Consultant (RIC) role.


  • 3-5 years of management experience

  • Excellent verbal and written communication skills

  • Must be able to present outside Nationwide

  • Advanced relationship building and people skills

  • Proven record of coaching and motivating associates and teams to higher levels of performance

  • Proven record of driving top quartile engagement results and inspiring others

  • Excellent customer service skills

  • Retirement product knowledge experience a plus

  • Ability to solve problems and make decisions

  • Proven ability to successfully facilitate change

  • Series 26 required within 120 days of starting the new role

  • RPF Designation required

* Based on expereince, this position may be hired in at a lower level *

JOB SUMMARY: Develops and grows strategic sales relationships with producers and firms to increase overall sales production in support of business unit sales goals. Develops, supports and implements individual team sales strategies and campaigns that support business unit?s objectives. Manages team sales activities and addresses crucial or sensitive issues. Manages team performance and addresses improvement opportunities. Develops and maintains effective relationships with business partners, and serves as liaison between department and other business areas. Implements modifications to existing sales or business processes.CORE RESPONSIBILITIES:

  • Compiles information regarding sales activities, production and overall sales results. Coordinates planning, implementation and communication of day-to-day business and technical needs. Manages all team activities including sensitive issues, asset retention efforts, etc. Captures types of issues and documents and communicates processes to ensure consistency. Partners and continuously communicates with other managers to ensure consistency throughout teams. Addresses and manages crucial escalated sales inquiries/issues.

  • Oversees the development and execution of territory(s) marketing plans. Reviews call effectiveness and manages/rates performance. Identifies and develops new market opportunities, campaigns and sales techniques. Recommends product and procedural modifications to facilitate sales.

  • Develops and maintains effective and lasting relationships with related departments; including Operations, sales field management, plan administrators, Marketing, external wholesalers, executives, General Counsel, etc. Partners with other sales and service areas to fully understand business goals and needs. Provides advice and technical information to other areas, and partners with them to evaluate and implement modifications to existing processes. Represents sales management in matters of product development and implementation. Manages correspondence between department and other managers, wholesalers, executives, producers, etc.

  • Fulfills registered principal duties by managing licensed representatives and monitoring their correspondence.

  • Communicates, supports and implements business unit?s strategies at the operating level. Develops and implements individual team sales strategies that support objectives. Initiates the development, implementation and reporting of sales standards consistent with departmental goals. Represents area and/or department on different strategic committees/projects. Provides recommendations and advice to other areas, regarding business feasibility of proposed strategies, tactical plans and/or modifications to existing sales or business practices. Coordinates and monitors outbound strategies in support of sales processes.

  • Provides input to budget development and manages expenses accordingly.

  • Partners with the training area to conduct analysis of training opportunities. Makes recommendations on training needs. Acts as a coach and trainer for team. Conducts analysis to identify training opportunities and/or procedural changes, and makes recommendations to director and/or training manager as needed. Identifies and develops new market opportunities, campaigns, and sales techniques.

  • Responsible for the management of associates including: performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions.

  • Performs other related duties as assigned.

TYPICAL SKILLS AND EXPERIENCES:Education: Undergraduate studies in Business, Finance, Communications, Marketing or related field.License/Certification/Designation: Associates must obtain the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position.Experience: Seven years experience in a sales driven position including managing sales associates required. Experience in sales in a call center environment preferred.Knowledge: In-depth knowledge of insurance and financial products and the associated sales processes and channels.Skills/Competencies: Must have excellent verbal and written communication skills in order to communicate with external sales force. Must have good social and phone etiquette to influence the sale of products through the external sales force.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.JOB CONDITIONS:Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Call Center environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit Check: Due licensure requirements for the job, a valid credit check and/or background check will be required as part of the selection process.Safety Sensitive (SS): N/A

Job Family/Function: SLS/NFS

Job Evaluation Activity: Edited May 2010 VAY