Nationwide Specialist, CL Quality Assurance in Scottsdale, Arizona

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk.

Number 54 on the Fortune Magazine 100 Best Places to Work.

JOB SUMMARY: Reviews new and renewal policies of high technical complexity and exposure to ensure underwriting quality consistent with company best practices. Under limited direction, works with significant latitude for independent judgment, discretion, and initiative on highly complex assignments requiring specialized knowledge and expertise. Ensures adherence to company underwriting guidelines and provides information regarding underwriting best practices and process recommendations to Underwriters, Managers and process owners. Provides technical advice to lower level associates and other functional areas.

Job Description

REPORTING RELATIONSHIPS: Reports to Supervisor, Manager or Director: Typically no direct reports.


  • Performs detailed review of insured operations and underwriting decisions, using internet tools, insured websites, applications submitted to the company, underwriting documentation, etc. Assesses and implements investigative techniques appropriate to each risk from many possible techniques.

  • Analyzes existing coverage, class and exposure in detail, identifying key details necessary to make an informed underwriting decision. Reviews underwriting thought process to validate appropriate insight was developed and critical information was obtained to make the optimal decision on risk selection and pricing. May aggregate insight from regional or self audits to find trending that may exists locally or nationally. May be responsible for ongoing analysis of line of business performance on behalf of Staff Risk Quality. May participate in team analysis projects by completing portions of the overall analysis work.

  • Processes a heavy volume of detailed analysis requiring lengthy reviews and coordinates work appropriately to meet time and service standards.

  • Makes recommendations to underwriters and underwriting leadership for improvements in Underwriting policies, practices and procedures. Determines action items for broad improvement on a regional or national scale based on evaluation of trends in individual components of the underwriting process.

  • Plans completion of assignments to meet agreed upon timelines and service level agreements. May participate as part of a team to plan implementation of large multi-faceted projects. May be responsible for planning small to moderate sized projects, or for planning portions of larger projects led by others.

  • Consults with underwriters and in regarding underwriting execution on individual accounts. Provides information to leadership and internal partners on line of business opportunities related to findings in Risk Quality reviews.

  • Communicates with regional underwriters on decision making process for individual accounts. May participate in verbal/written formal audit wrap-ups with senior leadership from regions.

  • Strengthens internal and external relationships through regular contact on underwriting matters, promoting risk quality initiatives.

  • Responds to requests from underwriting staff with resolution within established time and service standards in order to facilitate and expedite service needs. May help handle escalated underwriting issues from unit.

  • Educates internal and external partners on underwriting process, practice and tools. Helps train less experienced underwriting staff. Participates and may coordinate or lead portions of training development or delivery as a subject matter expert. Identifies and communicates training needs and opportunities.

  • Performs other duties as assigned.


Education: Bachelor's degree or equivalent work experience preferred.

License/Certification/Designation: Completion of AU, CIC and/or CPCU certification preferred.

Experience: Minimum of five years of commercial lines underwriting experience with an agency territory assignment, working on larger, more complex accounts

Knowledge: Has an expert understanding of the business and commercial lines underwriting practices, especially on larger, more complex risks. Excellent working knowledge of organizational appetite and pricing acumen. Excellent working knowledge of company products, program guides underwriting standards and philosophy. Excellent working knowledge of company agency interface applications. Excellent working knowledge of state statutes and regulations pertaining to underwriting assignments.

Skills/Competencies: Excellent analytical and critical thinking skills. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite software. Sound collaboration and presentation skills in individual or group settings. Proficiency in conflict resolution. Capable of working as part of a team environment. Has the ability to accommodate and anticipate the broad spectrum of customers needs-both internally and externally.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above Minimum Job Requirements must be approved by the: hiring manager’s leader and HRBP.


Overtime Eligibility: Exempt (Not Eligible).

Working Conditions: Normal office environment. Non-standard or extended work hours and some travel as needed.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit Check: N/A.

Safety Sensitive (SS): N/A.

Job Evaluation Activity: KMP 3/2014.

Additional Job Description

This Specialist, CL Quality Assurance position will support Level I QA reviews within the Combined Resource Group. The position can be filled at the Sr, CL Quality Assurance level depending on the skills and experience of the selected candidate. The preferred location for the individual in this role to reside is either the Scottsdale, AZ or Harleysville, PA offices but consideration will be given to any of the six regional offices including Des Moines, IA, Columbus, OH, Raleigh, NC and Sacramento, CA.

Job ID: 51608